Frequently Asked Questions


What do I need to use BoxLock?

To use BoxLock, you need three things:

  1. A locking storage receptacle such as a storage bench.
  2. Wireless internet
  3. BoxLock

Does BoxLock Require a Mobile App?

Yes, BoxLock requires the owner to install our Android or iOS application to manage the lock. No hardware or software is required for the delivery companies to deliver your packages safely and securely.

Does BoxLock require batteries?

BoxLock is rechargeable. We’re anticipating that the lock will work for 30 days of moderate use between charges. When BoxLock needs to recharge, you’ll receive a notification through the mobile app.

Can I give access to a friend?

Yes, through the mobile app, you can share a one-time use bar code with a friend for easy access to open BoxLock. This bar code also allows you to give access to Amazon Prime Now, Amazon Fresh, Instacart, Postmates, Uber Eats or any other online delivery service that supports messaging.


How can I open my lock to retrieve my packages? 

You BoxLock can be opened by either using the master barcode in the app, or by using your phone's bluetooth to open the lock.