Frequently Asked Questions
What do I need to use BoxLock Home?
To use BoxLock Home, you need three things:
Any storage receptacle that has a hasp for a lock — whatever fits your home, style and budget.
Wi-fi connection (2.4 Ghz required)
BoxLock mobile app for Android or iPhone.
Ok, so my packages are in the storage box, how is this going to stop someone from stealing both the box and my package?
Most package thefts are a crime of opportunity, if the thief can't see the package they won't know it's there, as far as they are concerned your storage container is probably empty most of the time.
What is to stop a thief from scanning a fake or old shipping label to open BoxLock and then stealing the packages?
With BoxLock Home you won't have to worry about someone using a fake shipping label, or even an old one already addressed to you. Every package scanned goes through a two-step verification: first, BoxLock Home verifies that the package is out for delivery with one of the major shipping companies that day and second, that you are the package’s intended recipient. If it does not meet both of these requirements then BoxLock Home can't be opened without your permission.
How resilient is BoxLock? Can't it just be busted open or cut open with bolt cutters?
We understand your concern with the resilience of BoxLock. The majority of packages are a crime of opportunity and are stolen in a grab and dash fashion. That being said, if you see something suspicious, report it!
For the more determined thief, the lock casing is a tamper resistant zinc and the shackle is made of a hardened steel, like you would find in most common padlocks. The whole lock is encased in a fiber reinforced plastic, the same material that most tools are made of. With BoxLock we are also using a proprietary locking mechanism that is designed so that it is not as susceptible to the techniques used to open other padlocks.
This is going to add time to my delivery driver’s already busy schedule. Why would they take the extra time to use BoxLock Home?
We know how valuable your delivery drivers’ time is, and have designed BoxLock Home to be as simple as possible for them to use quickly and efficiently. No additional hardware or software is required for them to use BoxLock Home, and testing demonstrates it takes just seconds for them to open BoxLock. We continue to actively partner with shippers and sellers like UPS, USPS, FedEx and Amazon to ensure easy and smooth adoption.
What if I get deliveries from multiple carriers in one day?
BoxLock Home will open for each package, so all your packages throughout the day may be stored in your storage box until you come home.
What if I get multiple packages in a single delivery?
The driver just needs to scan one tracking number to open BoxLock Home. The app will update to show the delivery status of your other packages, but only the scanned package will confirm that it was scanned.
I get many different size packages. How big is the box?
There are many different types of boxes available - from a small box to a storage bench - it all depends on what fits your needs and your home decor. Here is a list of storage boxes that are certified to work with BoxLock - Storage Boxes
Can I only use BoxLock Home on a storage container?
BoxLock Home can be used just about anywhere a padlock can be used — storage containers, gates, cellar doors, a fridge or freezer.
Will I know if there's a package in my storage box or will I have to keep checking?
You will receive a notification to your BoxLock Home app as soon as it has been used so that you don't have to spend all day guessing if your package has arrived.
How much is BoxLock Home?
BoxLock Home retails for $129.
When will BoxLock Home be available?
BoxLock Home is available on Amazon and on getboxlock.com
What temperatures will BoxLock work in?
We've tested BoxLock in single digit weather conditions and triple digit heat. We chose not to make any claims around the temperature as we know performance may vary in different environmental conditions. You can read more here.
Will BoxLock Home work internationally?
At this time we are still working on our plan for an international release. Currently BoxLock only ships to the United States. We will be releasing on a country by country basis based on demand. If you would like to see BoxLock in your country, please let us know. We hope to be available worldwide and securing packages around the globe in the near future!
How do I know if I need BoxLock Home, BoxLock Pro or BoxLock Enterprise?
There are three versions of the BoxLock product depending on your needs.
BoxLock Home is designed for most single-family homes and small businesses with one location. There is no ongoing subscription fee.
BoxLock Pro is a subscription-based service designed for contractors, franchise owners, and other businesses or families that need multiple BoxLocks. It has all of the features of BoxLock Home while supporting multiple locks, more users, and more shippers. It offers advanced barcode and user management that can be accessed both on your mobile device and a desktop computer.
BoxLock Enterprise supports unlimited users and BoxLocks. Designed for at-home delivery companies or SaaS solution providers, it will integrate with your existing API and offers advanced software for more sophisticated business needs. Please contact us if you are interested in learning about how BoxLock Enterprise can help support your business.
Keep Me Updated
Get the latest news about BoxLock by completing the form below.