Effective Date: April 2, 2018
Last Updated: June 11, 2019

Privacy Policy

Common Language Summary

At BoxLock we take security very seriously, including information security and our customers' privacy. Using your BoxLock does not expose any personally identifiable information to BoxLock or our partners, other than what's needed for us to ensure your BoxLock works. We collect and store your name, email, delivery address and functional details about the shipments you received, such as sender, size, weight, and tracking number.

When you choose to setup BoxLock’s Effortless Tracking feature, we use the shipment notifications coming to your email account from the 4 major US shipping carriers (USPS, Fedex, UPS, Amazon) to understand which tracking numbers should be allowed to open your lock. In order to do this, we ask that you grant the BoxLock System access to your email. You have several options to grant this access, including Google OAuth, IMAP server connection or use of an email forwarder. If you connect your email account, the BoxLock Services will automatically access and analyze the contents of emails in your email account on an ongoing basis for the purpose of identifying emails from shipping companies that may contain package tracking information. Once identified, the tracking information is then extracted from your emails into your BoxLock Services account so that you and your BoxLock device may access this information to determine if a package scan is valid.

BoxLock’s system only parses emails from known shipping carriers and only collects information about these packages for the purpose of ensuring your BoxLock works as designed. No other data is stored in our systems. Only the BoxLock System has access to your inbox through a strict ruleset - no human has the ability to see anything other than the package data returned by the system.

BoxLock has no interest in any other information in your inbox. BoxLock does not know anything about the contents of the shipments that are delivered to you. BoxLock can be used without Effortless Tracking by manually adding tracking numbers through the app.

Legal Details

This privacy notice discloses the privacy practices for (http://www.getboxlock.com) and the BoxLock mobile app. This privacy notice applies solely to information collected by this website and the app. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
BoxLock, Inc. (“we”, “us”, “our”) are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. Other than as expressly set out in this policy, we will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. Other than as set out in this policy, we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, except that we may use third-party service providers to process and store personal information.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We may share personal information about you as follows:

  • To enforce or apply our terms of service, available at http://www.getboxlock.com/terms-of-service, and other agreements we have with you, including for billing and collection purposes.

  • If we believe disclosure is necessary or appropriate to protect our rights, property, or safety or that of our employees and customers or other individuals. This includes exchanging information with law enforcement or other companies and organizations for the purposes such as fraud protection.

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of BoxLock, Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by BoxLock, Inc., about our users is among the assets transferred.

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.

  • To our advisors we use to support our business and who are bound by professional or contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

Links to Other Web Sites; Third Party Applications

We are not responsible for any practices employed by websites linked to or from our website, nor their information or content. Please remember that when you use a link to go from our website to another website, this privacy policy is no longer in effect. Your browsing and interaction on any other website is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding. Additionally, some content or applications, including advertisements, on or through the website are served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

We take precautions to protect your information. When you submit sensitive information via the website, we use commercially reasonable means designed to protect your information both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

The safety and security of your personal information, however, also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the storage and transmission of information over the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or through our website or services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on or within the website or our services.

Children’s Privacy

The Children’s Online Privacy Protection Act was created to protect children under the age of 13 from unsuspecting acts or practices in conjunction with collecting, using, and disclosing any information about them. Our website and services are not intended for anyone under the age of 13. If you are under 13, do not use or provide any information on or through our website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you are a parent or guardian or otherwise believe we might have any information from or about a child under 13, please contact us so that we can delete the child's information. We will never knowingly accept, collect, maintain or use any information from a child under the age of 13. If a child whom we know to be under the age of 13 sends personal information to us online, we will only use that information to respond directly to that child or notify the child’s parents.

“Do Not Track” Disclosures

Certain laws require us to indicate whether we honor “Do Not Track” settings in your browser over time and across third party websites as it relates to targeted advertising. We adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests we might receive from you or your browser.

Certain State Privacy Rights

Certain state laws permits users of our website that are residents of that state to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@getboxlock.com.

Updates to the Privacy Policy

We may update, amend, revise or otherwise change this privacy policy from time to time. If we make changes, we will notify you by posting the updated policy and revising the “Effective Date” above. Your continued use of the website constitutes your acceptance of the then-effective privacy policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@getboxlock.com